Customers are the most valuable asset of any business. At fbGifts & Awards, Inc., we realize the fact and make customer satisfaction our #1 priority. We ask our customers how we are doing and they tell us. We use customer comments and testimonials to better serve our customers by adjusting how we operate. From order taking to pickup and shipping, we want everyone to have a pleasant experience when they shop with us. Read what some customers say:

Customer Comments and Testimonials


Very pleased with all levels of interaction and the finished product. I will definitely utilized fbGifts & Awards in the future. D. Z. - Charlotte, NC

Customer resides in NY. Event was in Charolette, NC Complete transaction from start to finish seamless. Service was outstanding. Merchandise very good. Overall will consider repeat business for future family reunions. A.T. - NY, NY

You explained my options clearly and you were so nice when I came to pick up the two plaques. Your store was clean and your product was displayed well. Our school will continue to use your service. C.N.- Charlotte, NC

As always it was a pleasure - When we have a need in the future that suits your business you can be certain our business will come your way!! Thanks Bill. R.A. - Penfield, NY

You were quick to make changes in my proof that I requested, delivery was when expected and the product was exceptional!! Thanks so much! I will definitely recommend you to everyone! D.L. Lake Wylie, SC

fbGifts & Awards quickly became my choice for custom awards and plaques.Every interaction I have is very professional, helpful and accommodating. They always ensure my order is ready quickly, looks fantastic, and is exactly what I wanted. Communication has always been fast and easy. I am very impressed with fbGifts & Awards and will continue to recommend them to friends and co-workers. E.V. - Rochester, NY

Very good service. Was able to custom make exactly what I was looking for. Easy to deal with. Very professional with high quality workmanship. T.T - Charlotte, NC

Dear fbGifts & Awards Customer Service/Mr. William Harris My order arrived yesterday and I wanted to comment on the prompt, efficient service, as well as the quality merchandise, exactly as represented. I won't hesitate to recommend your company to friends/family/colleagues/etc... and I look forward to future business. Thanks so much for making this such an effortless venture. Kindest Regards K. C. - Archbald, PA

I had a great experience, I needed help with completing the design and Bill stepped in and made it happen. I am beyond pleased, looking forward to sharing this business with others. T.P. - Charlotte, NC

You responded immediately to my calls, and followed through with getting back to me in a timely manner when necessary.Your professionalism was top-notch. Although out of town, you was able to coordinate the process without any problems. Thank you. My uncle loves his award! I'm looking forward to doing business with you again. J. F. - Rochester, NY

I placed my order on Wednesday afternoon and I was able to pick up my plaque the next day. I was pleasantly surprised that our company logo was able to be placed on the plaque even when I had not made that request as not wanting to add to much pressure. Timely, professional and exceptional work are the words I describe your company. I have spoken of your company since that time and the Womens group I belong to, we have checked out your website and decided we will definitely be doing business with you. I HIGHLY RECOMMEND FBGIFTS!!!! V. P. - Charlotte, NC

fbGifts & Awards, provide top notch one on one attention and service! They made me feel that whatever I needed, they could make happen and even stay within my budget guidelines. I greatly appreciated the prompt responses.I have told friends and Soror’s across the country about this business, because they ship anywhere in the U.S.!I look forward to doing business with fbGifts & Awards in the near future! R.M. - Rochester, NY

I needed a custom product in a rush. Your people made it happen, which is exactly what I requested. Very pleased, thank you! M.A. - Brockport, NY

You did/still do the wonderful work. Keep up the fantastic job..... ;)T.S. - Henrietta, NY

Products received were exactly as ordered and on time - Excellent service m.j.w. - Florence, AL

Beechwood Neighborhood Coalition appreciates fbGifts & Awards because of their timely service,helpful attitude and customer first approach. G.C. - Rochester, NY

It was a pleasure doing business with Bill. The sublimation process was an option that I was not aware of. It worked great for our application. J. S. - Charlotte, NC

I can’t think of many businesses that are as responsive and commitment to customer satisfaction as the folks at fbGifts & Awards. T.M. - Rochester, NY

fbGifts & Awards helped us produce the t-shirts we were looking for. They returned phone calls and emails within the same business day. We had to make one change to the design and they were very accommodating. Most importantly we got the t-shirts we ordered on time. Natt - Rochester, NY

We really appreciated everything and were quite pleased with the whole experience. We will definitely be returning customers! C.S. Charlotte, NC

fbGifts & Awards has another satisfied customer! Bill & Flo created a commemorative piece for my husband's business. I liked their work so much that I consulted with them about uniforms for my place of buisness. I'd been using another uniform vendor for the past 10 years. I'm extremely pleased with the service, the cost, and the product! P.C. - Henrietta, NY

fbGifts and Awards provides quality awards at reasonable prices and delivers fast and are very friendly, we have been using them for 2 years now and will continue to go back every year! G. U. - Rochester, NY

Son's article in the local paper was plaqued as a keepsake..Service was prompt, personal and professional. I am recommending fbGifts & Awards to my employer for all of our trophy, plaque and award needs. Best of all fbGifts & Awards was able to preserve a memory for a lifetime! K. W. - Rochester, NY

I was so impressed with the kindness quality of service and the speedy turn around. Your product made our 10 year Anniversary a great success. Thanks again!!!!! K. P. Aberdeen, MD

fbGifts & Awards - a great business!! I use fbGifts every year for my sales awards. They are prompt and courteous. Their engraving is gorgeous and the selection of styles is excellent. I would recommend them to anyone who wants quality products and excellent customer service. C. E. - Rochester, NY

Greatly happy with my experience, the job you did for me was priceless and glad I found great people to work with. B. S. - Charlotte, NC

fbGifts & Awards was selected to produce a crystal trophy for the annual Four Woods Invitational Golf Tournament. Excellent customer service and workmanship! The trophy is beautiful and is a showpiece for the winner of this annual tournament. C. F. - Rochester, NY

Flozell was very responsive. I appreciated all of the email and phone contact we made and proactively asking questions about the logos and designs on the products as opposed to guesswork. Thank you! A.V. - Rochester, NY

Thank you Bill for responding so quickly to my order. I enjoyed your pleasant, helpful manner and your product was attractive, high quality and well finished. I will look forward to telling everyone I know who needs your type of service that fb Gifts and Awards is a great place to do business and the owner is a pleasure to do business with. Again, thank you, Bill!. K. R. - Charlotte, NC

Exceptional Service and Product..The product provided exceeded my vision and expectations. It is great to get a fantastic product but even greater to get a fantastic product with fantastic service. Del - Rochester, NY

Very Satified!.. I found the owner to be very couteous and knowlegable. Delivered what he said when he said. T. L. - Rochester, NY

Great Customer Service.. I have order a couple of items and what stands out the most is the customer service that is provided. The owner took time to ensure that the item I was order was best for our vision. I have recommended this company to others and will continue to use them in the future. Great customer service and excellent quality of work make this company top notch in our book....G.V. M. - Rochester, NY