Privacy Policy:
We respect your right to privacy. We utilize our customer information for the sole purpose of
accurately completing orders and sharing special sales or promotions offered by
our company. All information given to us is held in strict confidence and will not be given out or sold at any time.
Secure Shopping:
fbGifts.com uses the secured servers at Hostasaurus Web Hosting to bring a safe shopping experience to our customers. Information is encrypted to prevent online theft. We have also partnered with Authorize.net to assist with our online security. The Advanced Fraud Detection prevents unauthorized Credit Card use on our site. You can feel
safe placing your orders at fbGifts.com.
To learn more about our secure shopping policy click here Secure Shopping Policy
Customer Service:
It is our commitment to you 'the customer' to provide the very best products and service possible.
We process orders quickly, pack items carefully to insure your product arrives in excellent condition. Customers can also email us at
customerservice@fbgifts.com
or call 980-819-9176 local (877-996-2927 toll free) during business hours to speak with a representative .
Shipping
and Handling:
Customers are responsible for Shipping and Handling.
Occasionally fbGifts.com with offer FREE shipping on select products. Our primary carrier is UPS. However, customers do have the
option of choosing FedEx, or USPS during checkout. Once your items ship you will be notified and given a tracking# for your convenience. View this UPS map to determine how long it might take for package to arrive after you have been notified. Packages are shipped UPS Ground unless other arrangements are made with customer service. Local Customers can select "Store Pick Up" to avoid shipping fees and pick up your awards at 520 Griffith Rd, Charlotte NC 28217.
Packages Shipped from our location in Charlotte, NC.
Returns Policy:
To return damaged merchandise for
exchange or refund, you must obtain an RA#(Returns Authorization). This
should be requested within 5 days of receiving merchandise. Simply call
fbGifts & Awards at 877-996-2927. After that, customers will have an additional 5
days to return damaged merchandise to 520 Griffith Rd, Charlotte, NC 28217. This is a
total of 10 days from the original date the merchandise was received. We
will not accept merchandise not in original packaging, without an RA# or if it arrives outside the 10 day
grace period. Orders placed online cannot be rejected prior to receiving merchandise
unless approval is given by the management.
