fbGifts & Awards, inc. was established in 2001. The company is independently owned and operated, with a knowledgeable staff that's ready to help you find the perfect awards solution. The company was built on 4 defining principles: Quality Products, Competitive Prices, Benchmark Customer Service and Fast Turnaround.
We select products from many suppliers in the industry. We use customer input and purchase patterns to determine our product lines. If a product receives a negative rating for any reason, it is dropped from the offerings and not returned. Customers are asked about the quality of our products through random surveys sent immediately after purchases. We use this information to help maintain and improve quality.
Like most companies we compare prices, not just in our local area, but nation wide. We work very hard to keep our pricing structure inline with many of our competitors. If we determine that our price has exceeded the specific range for a specific product, we will take immediate action to bring it back inline.
Our owners have been extensively trained in Customer Relations Management and Customer Service. Very early on we started a Customer Relations program to better manage the customers and their interaction with the company. The program involved sending surveys to customers asking for feedback on recent interactions. The results of the surveys are used to the strenghten the company's ability to support the needs of the customer and reinforce fbGifts & Awards as a customer driven company. The company works very hard to maintain 100% customer satisfaction. Comments on pricing, quality, services and professionalism is encouraged on the surveys.
Here is what some customers say about fbGifts & Awards, Inc.:
Exceptional Service and Product..The product provided exceeded my vision and expectations. It is great to get a fantastic product but even greater to get a fantastic product with fantastic service. Del
Great Customer Service.. I have ordered a couple of items and what stands out the most is the customer service that is provided. The owner took time to ensure that the item I was ordering was best for our vision. I have recommended this company to others and will continue to use them in the future. Great customer service and excellent quality of work make this company top notch in our book....God's Vision Ministries, Inc.
fbGifts and Awards provides quality awards at reasonable prices and delivers fast and are very friendly, we have been using them for 2 years now and will continue to go back every year! Global Union.
We work very hard to turn all orders around in 48hrs on all in stock items. All other orders are turned around in 72 hours or sooner. If a customer requires a faster turnaround, it can be accomondated, sometimes without any additional fees.
Services Provided by fbGifts & Awards
The company provide a wide array of services to decorate the product we sell. The onsite services include: Engraving (Laser and Rotary),Glass Etching, Sandblasting, Sublimation Printing(Full Color). The company also collaborate with other businesses in the promotional products industry to provide many other services. Those services include: Screen-Printing, Embroidery and Embossing.
Whether you need just a single engraved Corporate Clock or a group of trophies for your entire team or league, fbGifts & Awards, inc. can provide you with awards that your recipients will cherish for years to come.