Frequently Asked QuestionsCan I get a Proof before engraving starts?
Yes, it is our standard practice to provide a proof. Proofs are generally provided in PDF format and within 24hrs of your order being placed. Proofs are graphical depictions of the products purchased using the specific font selected and the logos requested.

Do I get a new proof if I submit approval with changes?
Yes, However after the second proof additional charges may apply. Also your order will not proceed to production until the proof has been approved by you or your designee

What are your Engraving fees?
Each product has specific engraving fees attached on the product description page. We don't inflate the price of our products in order to advertise Free Engraving. Logo's however are free and is included in the Engraving fee.

What is your Setup Charge?
Most of our set fees are included with the engraving fee. If there is a separate setup fee it will be listed on the product description page.

What If my Award Arrives Engraved Incorrectly?
We take great care to ensure accuracy on all of our awards. Internal policies are in place to ensure we engrave only and exactly what you approve though mistakes can happen. If you receive awards engraved differently than your approved artwork we will take care of all costs required to replace your award(s).

When will my order ship out?
We ship most orders within 48 hrs after proof approval. When your order ships, you will receive a UPS tracking # for your convenience. Please provide a valid email address when you place your order.

Can You Color fill my product?
Yes, Color fill is available in your choice of gold, silver, bronze, or black. There is an additional charge of $5.00 per piece for this service.

Can You Create A Custom Award For Me?
Yes, Custom awards are our specialty. We can create almost any design to fit your needs. All we need is your ideas, quantity, budget, and your in hands date.

What methods of Payment do you accept?
Visa, MasterCard, American Express, Discover or PayPal

Can You Drop Ship Awards To Different Locations for Me?
Yes. Standard shipping & handling charges will apply. Simply contact us with all the addresses or supply us with address labels. It's better to supply this information when the order is placed.

Do All Awards Come In A Presentation Box?
Yes, However in a few cases, due to the size of the award packaging may not be available. We make every effort to ship our awards in boxes suitable for presentation.

Can I call in or fax my order?
Yes. Orders can be placed via telephone 980-819-9176 or (877-996-2927). Fax is unavailable at this time. If your order is placed via phone, you will be asked to provide payment before the order is processed. Customers with net 30 terms will need to provide purchase order # in advance.

Can I order all of my items on one order using one text field?
Yes, If you are ordering the same item but the text different, you can submit them on one order using the same text field. There is no limit on the text fields so you can type all information in one place. Place a line space (double space) between awards in the text field.